cl99 Responsible Gaming — Play Safe in Bangladesh

Our Commitment to Safe Play

cl99 takes responsible gaming seriously across every part of the platform — from cricket betting on BPL and T20 matches to live casino games, slots, and crash games. We believe online gambling should always remain a form of entertainment, and the moment it stops being that, our tools and team are here to help.

We have built a full suite of responsible gaming controls directly into cl99. Every registered player in Bangladesh can access these tools at no cost from their account settings after logging in. They are designed to put you — not the platform — in charge of your own experience.

Remember: Gambling should never be used to earn income, pay off debts, or fix financial problems. Only gamble with money you can comfortably afford to lose, and never chase losses. If gambling is affecting your finances, relationships, or mental wellbeing, contact cl99 support right away.

Responsible Gaming Tools

cl99 offers six core responsible gaming tools to all registered players, available for free directly in your account settings. Here is what each one does:

Deposit Limits

Set daily, weekly, or monthly deposit caps. Reductions take effect immediately; increases require a 24-hour review period.

Session Reminders

Receive on-screen alerts when your session reaches a duration you have pre-selected, keeping you aware of how long you have been playing.

Cool-Off Periods

Pause your account for 24 hours, 48 hours, 1 week, or up to 6 weeks. No deposits or bets can be placed while a cool-off is active.

Self-Exclusion

Permanently close your account and block re-registration. Self-exclusion cannot be reversed during the selected period, no exceptions.

Reality Checks

Periodic pop-up summaries showing your net win/loss and time spent in the current session, helping you make informed decisions mid-play.

Minor Protection

Enable parental control recommendations from your settings to block underage access to cl99 on shared or family devices.

How to Set Your Limits on cl99

Setting up your responsible gaming controls takes under two minutes. Follow these steps after logging into your cl99 account:

Log In to Your Account

Visit cl99.lat and log in with your username and password. Players must be 21 or older to hold an account.
Open Account Settings

Tap the Account icon and select "Responsible Gaming" from the menu. All tools are grouped in this section.
Choose and Activate Your Limit

Select the tool you want — deposit limit, session reminder, cool-off, or self-exclusion. Enter your chosen value and confirm. Deposit limits and cool-off periods take effect immediately on saving.
Contact Support If Needed

If you need help setting a limit or want an immediate self-exclusion, email cl99 support at [email protected]. Our team is available every day of the week, 24 hours a day, including Bangladesh public holidays.

Lowering vs. Raising Limits: Reducing a deposit limit applies immediately — we never delay a decision to spend less. Raising a deposit limit requires a mandatory 24-hour waiting period before the higher limit becomes active. This cooling window prevents impulsive increases during a session and is a core part of cl99's player protection policy.

Self-Exclusion: A Firm Break

Self-exclusion is the most powerful responsible gaming tool on cl99. When activated, your account is fully suspended for the chosen duration — options range from six months to permanent closure. During this time you cannot log in, deposit, withdraw, or place any bets. cl99 will also actively work to prevent a self-excluded player from opening a new account using the same identity or payment details.

Self-exclusion requests made through Account Settings take effect within 24 hours. For an immediate exclusion, contact [email protected] and our team will process it as a priority within one hour. Any real-money balance at the time of exclusion will be returned to your registered payment method — bKash, Nagad, Rocket, or Upay — within five business days.

During Exclusion: cl99 will not send you any promotional messages, bonus offers, BPL campaign emails, or any other marketing communication during an active self-exclusion. Your exclusion record is stored securely and used solely to enforce the restriction. Self-exclusion requests will not be reversed on request during the active period.

Recognising the Warning Signs

Problem gambling often develops gradually and is not always easy to spot in yourself. The signs below may indicate that gambling has moved beyond entertainment. If any of these feel familiar, please use cl99's tools or reach out to our support team without delay.

Gambling with money set aside for essential expenses — rent, food, bills, or school fees — and feeling unable to stop.
Chasing losses — continuing to play after a losing streak in an effort to win back money already lost.
Borrowing money from family, friends, or loan services to fund gambling, or hiding how much you spend on deposits.
Feeling anxious, restless, or irritable when not gambling, or using gambling as a way to cope with stress, depression, or difficult personal situations.
Needing to gamble with larger amounts or for longer sessions to feel the same level of excitement — a classic sign of escalating behaviour.
Lying to family, friends, or employers about how much time or money you spend on online gaming platforms like cl99.

Recognising any of these patterns is a sign of awareness and strength. cl99 is here to support you. Activate a cool-off or self-exclusion through your account settings now, or contact our support team — you do not have to deal with this alone.

Tips for Keeping Gaming Fun

The large majority of cl99 players across Bangladesh — from Dhaka and Chittagong to Sylhet and Khulna — enjoy cricket betting, slots, crash games, and live casino as a relaxed leisure activity. A few simple habits help keep it that way: always set a session budget before you start and treat it as the cost of entertainment rather than an investment; only ever gamble with money you can genuinely afford to lose; take regular breaks and never play when you are tired or under pressure.

Balance your gaming time with other activities — time with family, friends, or leisure pursuits outside the screen is a healthy counterweight to any online platform. Never play while intoxicated or emotionally distressed, as poor decisions made in that state can have real financial consequences. And remember: every game session on cl99 is statistically independent — past results never influence the next outcome.

The Golden Rule: Never gamble to recover a loss. Chasing losses is the single most common way recreational gaming turns into a problem. If you hit your session budget, close the game and come back another day. Every session on cl99 — whether cricket betting, slots, or crash — is independent, and yesterday's loss has absolutely no bearing on today's result.

Protecting Minors from Gambling

cl99 is strictly an adults- only platform. Players must be 21 years of age or older to register and place bets on cl99.lat. During registration, cl99 collects date of birth information and may request identity verification documents — such as a national ID card — to confirm minimum age. Any account found to belong to a player under 21 will be immediately suspended, all funds returned, and the account permanently closed.

If you share a device with younger family members, we strongly recommend enabling parental controls through your phone's operating system settings, and ensuring your cl99 account is always logged out when the device is not solely in your possession. Never share your cl99 login credentials with anyone. If you suspect a minor has accessed cl99 on a shared device, contact [email protected] immediately.

Getting Help: Contact cl99 Support

If you feel gambling is becoming a problem — for yourself or someone you care about — do not wait. cl99's support team is available 24 hours a day, 7 days a week, including all Bangladesh public holidays such as Eid, Victory Day, and Independence Day. We can help you activate a cool-off or self-exclusion immediately, review your deposit limits, and point you toward additional support resources.

cl99 Responsible Gaming Support

Our support team is available around the clock. To request a self-exclusion, adjust your limits, or speak with someone about a gambling concern, email us at: [email protected]

If You Are in Crisis: If gambling has caused serious financial distress or is harming your mental health, please also reach out to a trusted family member, friend, or community leader alongside contacting cl99. Our responsible gaming team will always handle your situation with confidentiality and respect.

Responsible Gaming at cl99